Peet's Follow - up
Travel and its weather related delays caused me to be a bit slow in posting this, but I did get a reply the morning after I posted this. From Peet's local manager, her name and contact info removed. I did drop by the next day for my morning coffee and service was much nicer. I didn't actually get to meet the manager as she was busy but the help immediately offered to find her for me. I'm glad it did work out because I really don't want to have to drink Starbucks.
>I want to personally apologize for your experience last night at my
> store. The employees should not have treated you, or any customer, in
> this manner. I will look into this matter immediately. You are a
> valued customer and I would like to attempt to rectify this wrong. If
> you are willing to give us another chance I would love to meet with you
> and buy you a beverage and apologize in person. If you would like to
> contact me directly, I may be reached at <number removed>.
>
> Once again, I am truly sorry for the negative experience that you had in
> my store.
>I want to personally apologize for your experience last night at my
> store. The employees should not have treated you, or any customer, in
> this manner. I will look into this matter immediately. You are a
> valued customer and I would like to attempt to rectify this wrong. If
> you are willing to give us another chance I would love to meet with you
> and buy you a beverage and apologize in person. If you would like to
> contact me directly, I may be reached at <number removed>.
>
> Once again, I am truly sorry for the negative experience that you had in
> my store.
Well, that's at least something. Can't negate the experience, but hopefully it signals that it is not a company-culture thing.
Sadly that's better than I've gotten other places. At least Corporate passed my remarks on and the manager replied. No idea if she fired the staff member...I would have.